Paul Wille Consulting, Inc

A couple nights ago I had a conversation with Stephen Landau of Substance, and he shared with me a very cool tool that inspired me to write this post for you.

When we think of analytics, we typically think of the primary web analytics players (WebTrends, Omniture, Visual Sciences which is now Omniture, Google Analytics and Core Metrics). And while these tools are great as your baseline, there are a multitude of other tools that provide a unique perspective to traffic and user behavior on your website, and provide a vast array of data visualization options that are not inherent in mainstream analytics packages. What’s best is that these tools are either free or very inexpensive to use, so I thought I’d share them with you.

HitTail (www.hittail.com)
HitTail is a real-time keyword measurement tool that shows you what keywords are driving users to your website that very moment. What is nice about this is that you can see during what hours of the day certain keywords are driving the most traffic. The more powerful part of the tool though is a Keyword Suggestion tool, that gives recommendations on keywords for targeting purposes. The tool is intended for time-sensitive campaigns, but can be used for ongoing use on a regular site as well.

CrazyEgg (www.crazyegg.com)

CrazyEgg is a measurement tool that provides heatmap overlays on key pages of your website. If you’re unfamiliar with heatmaps with regards to web analytics, its a visual method for depicting popularity of clicks on a page. What’s more is that it can also provide an interesting overlay on a single page that visually ties referring sites, search terms, and other important metrics to specific clicks on that page. For instance, how many people came from a product review website, and what links did they click on?

Woopra (www.woopra.com)

This is the tool Stephen shared with me. Unlike most web analytics tools, this is a client-server application that provides real-time view into users and user behavior on your site. But Woopra takes it a few steps further, with the following:

• User tagging – identify particular users by name as they appear on your website (i.e. a logged in user, or perhaps logged in user commenting on your blog) and monitor them in real-time.
• Instant Messaging – Establish a chat or instant message conversation with a particular user, regardless of where they are on your site.
• Notifications – be notified as soon as a particular event happens on your site, such as a paritcular user logs in
• Open API – Does Woopra not do enough for you? Extend its capabilities with its powerful open API.

Now I’m sure some of you are thinking, “this is really big brother-like”. Well, its really in how you choose to implement it. I would use this tool as an opportunity to facilitate dialog with your audience…but let them know ahead of time that the chance to dialog is up to them, not you.

Best of all, Woopra is free (for now), and they are hoping to keep it that way.

Now, don’t go throwing your Omniture subscription out in favor of one of these tools. But look at how these tools in addition to your analytics package can help facilitate better information and education for you and your marketing team. And why not try one out? The only failure you face is not trying.

Thanks Stephen for the info on Woopra.

–Paul

Well, not really. I’m just moving my blog and RSS feed to the root of paulwille.com. I only mention this in case you subscribe to the feed from this site. You can now use the following:

www.paulwille.com – takes you to my blog

feeds.feedburner.com/paulwille – RSS feed for my blog

Hope this doesn’t cause too much interruption for you, and I look forward to sharing more thoughts and ideas with you, and continuing our conversation together.

–Paul

This April 7th, I’m going to be a panelist at the Oregon Governor’s Conference at the Expo Center in Portland, Oregon. The topic? Analytics. But its not about conversions, conversion funnels, and measuring intended “action” on a website. No, we are talking about something that has been on my mind for a bit actually…engagement metrics.
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