Paul Wille Consulting, Inc

A couple nights ago I had a conversation with Stephen Landau of Substance, and he shared with me a very cool tool that inspired me to write this post for you.

When we think of analytics, we typically think of the primary web analytics players (WebTrends, Omniture, Visual Sciences which is now Omniture, Google Analytics and Core Metrics). And while these tools are great as your baseline, there are a multitude of other tools that provide a unique perspective to traffic and user behavior on your website, and provide a vast array of data visualization options that are not inherent in mainstream analytics packages. What’s best is that these tools are either free or very inexpensive to use, so I thought I’d share them with you.

HitTail (www.hittail.com)
HitTail is a real-time keyword measurement tool that shows you what keywords are driving users to your website that very moment. What is nice about this is that you can see during what hours of the day certain keywords are driving the most traffic. The more powerful part of the tool though is a Keyword Suggestion tool, that gives recommendations on keywords for targeting purposes. The tool is intended for time-sensitive campaigns, but can be used for ongoing use on a regular site as well.

CrazyEgg (www.crazyegg.com)

CrazyEgg is a measurement tool that provides heatmap overlays on key pages of your website. If you’re unfamiliar with heatmaps with regards to web analytics, its a visual method for depicting popularity of clicks on a page. What’s more is that it can also provide an interesting overlay on a single page that visually ties referring sites, search terms, and other important metrics to specific clicks on that page. For instance, how many people came from a product review website, and what links did they click on?

Woopra (www.woopra.com)

This is the tool Stephen shared with me. Unlike most web analytics tools, this is a client-server application that provides real-time view into users and user behavior on your site. But Woopra takes it a few steps further, with the following:

• User tagging – identify particular users by name as they appear on your website (i.e. a logged in user, or perhaps logged in user commenting on your blog) and monitor them in real-time.
• Instant Messaging – Establish a chat or instant message conversation with a particular user, regardless of where they are on your site.
• Notifications – be notified as soon as a particular event happens on your site, such as a paritcular user logs in
• Open API – Does Woopra not do enough for you? Extend its capabilities with its powerful open API.

Now I’m sure some of you are thinking, “this is really big brother-like”. Well, its really in how you choose to implement it. I would use this tool as an opportunity to facilitate dialog with your audience…but let them know ahead of time that the chance to dialog is up to them, not you.

Best of all, Woopra is free (for now), and they are hoping to keep it that way.

Now, don’t go throwing your Omniture subscription out in favor of one of these tools. But look at how these tools in addition to your analytics package can help facilitate better information and education for you and your marketing team. And why not try one out? The only failure you face is not trying.

Thanks Stephen for the info on Woopra.

–Paul

Most people know that for the past 6 months or so, Google has slowed its releases of very cool, interesting tools, and have acquired a good number of companies (some that make sense, and some that don’t…yet). But not too many people have figured out what Google is doing with all these seemingly one-off tools. I think today though, it became very apparent.

16 months ago, Google bought a wiki company called Jotspot (if you’re unfamiliar with what a wiki is, take a look at this definition). Wikis have been appropriated in a number of ways to date (for instance, Wikipedia). And at a conceptual level, they’ve made a lot of sense – its a central place to consolidate documents and information, and allow multiple people to see it, edit it, and maintain it. There just haven’t been many good platforms for companies to easily take advantage of wikis.

Until now.

Today Google relaunched Jotspot as Google Sites (sites.google.com). Users of Google Apps for your domain are the immediate beneficiaries of Google Sites, and with a few clicks, can set it up as a service for their organization. I’ll be giving a full review of Google Sites once I have a chance to build it out a bit.

But at a fundamental level, Google has created a true collaboration platform. Now, these one-off tools are all part of a larger purpose: to create and share information in a decentralized manner.

Google Sites is intended to allow you to post and share documents, spreadsheets, videos, photos, and general information. It comes with a central file/document repository, and robust permissions and security. And, of course, every part of the wiki is searchable thanks to Google’s search algorithm.

More on this collaboration platform soon, once I can get into it and uncover the details of it. For now though, rest assured it will be easy and intutive, just like everything Google builds.